Office Adminstration Skills

Students are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system. 

Course Outline:
• Introduction to PCs
• MS Word, MS Excel, MS PowerPoint
• Using the internet and the worldwide web
• Business Communication
• Office Administration:
    • Maintaining a reception area
    • answering customer enquiries in an office setting
    • Receiving direct visitors in reception
    • Effective telephone etiquette
    • Operate and take care of equipment
    • Receive, distribute and send mail
    • Create evidence and maintain confidentiality
    • File documents in an existing system
• Demo Interviews (Practical)
• Presentations (Practical)
• All the reception Duties (Practical)